Warranty

 

Matthew guitars are warranted against defects in materials and craftmanship from the date of purchase.

Model
Warranty Period
Basic Series
Half Year
Basic Solid Top Series
One Year
Handcrafted Series
Three Years
Limited Edition Series
Life Time


This warranty excepts the following issues:

  • Normal wear and tear of the instrument and its parts
  • Defects that result from abuse, neglect or accident
  • Defects that result from extremes in humidity and temperature
  • Cracking or settling of the lacquer finish
  • Modification and unauthorized repairs or alterations can void the warranty.
  • Pickup systems

Matthew Guitars is in no event liable for indirect, incidential, or consequential damages, nor for lost profits or damages to or loss of property.
Hardware not manufactured by Matthew Guitars, such as machine heads, cases, gig-bags, pickup-systems etc. are warranted for half years, only.
For warranty or other repairs please contact us directly at [email protected].
The instrument shall be sent shipping and insurance prepaid to our workshop in Hong Kong. Please enclose your address, phone number and a brief description of the nature of the defect. Matthew Guitars will examine the instrument and make the repair and service according to our warranty. After completion of the service, the instrument will be returned by Matthew Guitars to the owner, shipping and insurance to be paid by the owner. If it’s decided that the defect is not covered by the warranty and that the owner is not willing to pay for the cost of repair Matthew Guitars will return the instrument without repairs, shipping and insurance to be paid by the owner.

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